Now You Know

At Motus, all our physiotherapists are experts in the assessment and treatment of musculoskeletal pain: sports injuries, overuse conditions, pre and post-surgical care, and persistent pain management. We see people of all ages, genders, and levels of fitness and ability. The injuries we treat include, but are not limited to:

• • Lower back, shoulder & neck pain
  • Headaches
  • Osteoarthritis
  • Plantar fasciitis
  • Shin splints
  • Spinal stenosis
  • Whiplash
  • Repetitive strain injuries
  • Hip pain
  • Knee pain, including patellofemoral pain syndrome
  • Ankle sprains
  • Elbow pain, including tennis elbow
  • Foot pain
  • Achilles tendon pain
  • Sciatica
  • Running injuries

In addition, we have physiotherapists who have advanced training in women’s health and pelvic floor therapy, TMJ (jaw) pain, and assessment and treatment of vestibular disorders. Learn more here > https://motusphysio.ca/services/physiotherapy-rehabilitation/

Most extended health plans partially or fully cover physiotherapy services. Please consult with your insurance provider for the specifics of your plan.

Yes! If your plan allows, we will arrange to bill your extended health provider directly. You will be responsible only for the amount owing after your coverage is applied.

No. Because physiotherapists are considered primary health care providers, you do not require a doctor’s referral; however, some extended health plans may require a referral for treatment coverage. Please review your medical insurance policy to determine your individual needs.

You can expect to be assessed and treated by an experienced, professional, and friendly physiotherapist who will work with you in a partnership to reach your therapeutic goals.

Please arrive 5 minutes early for your first appointment, to allow time to complete the necessary paperwork. This will maximize the time available for your assessment and treatment. Please provide your CareCard (personal health number) and a doctor’s referral, if you have one. For ICBC claims, please also provide your claim number, date of accident and your case manager’s contact information.

Due to the nature of the assessment and treatment, please wear non-restrictive clothing that will allow you to move comfortably.

There is no set number of appointments for any specific issue. Your physiotherapist will assess your injury and give you a treatment plan to address it, but the exact number of appointments depends on your history, injury severity, and many other factors specific to you.

Appointment length depends on the type of appointment you’ve booked. Our typical musculoskeletal assessment is around 40-45 minutes, while our typical follow-up is 25-30 minutes. Pelvic health assessments are 55-60 minutes, and subsequent appointments are 30-60 minutes.

In the event you can not attend your scheduled appointment, we ask you provide us with at least 24 hours notice. In the event of a late cancellation (within 24 hours) or an unattended visit, patients may be assessed a fee.

Absolutely. Physiotherapists at Motus treat patients of all ages, with any type of musculoskeletal injury. While we do see lots of athletes at our clinic, we also love working with people who don’t identify as athletic.

Motus Physiotherapy accepts ICBC claims.  Please be prepared to provide your claim number, date of accident and legal contact information (if applicable). We are unable to bill ICBC directly, but patients with an active ICBC claim can pay for their treatment in clinic and submit their receipt to ICBC for full reimbursement.

We are currently unable to accept Worksafe BC claims.

Yes, we offer assessment and treatment to RCMP members, and both active Canadian Forces members and Veterans. There is no fee,  as we are able to bill those organizations directly.

Ultimately, the goal of all these practitioners is to help you feel better! There is a great deal of crossover between scopes of practice, although there are some distinct differences as well. For example, of the three, physiotherapists are the only practitioners permitted to use dry needles (IMS) in BC. Our best advice is to find the person (or combination of people) that you trust, who understands you, and who can best help you on your path to recovery.

IMS and Acupuncture both involve the insertion of a ‘dry’ (non-hypodermic) needle into specific points on the body. However, the two practices differ significantly in their driving philosophies and the techniques used. In addition, each therapist will have developed their own technique, based on their training and experience. The bottom line is that both acupuncture and IMS aim to address pain and dysfunction, and the only way to determine which is best for you is to try them.

In short, yes. Certain conditions that many men experience can be treated by a pelvic health physiotherapist. Read this in-depth article for more information!