Frequently Asked Questions:

Now You Know

If you find that your question is not answered above, feel free to ask us directly by sending us a note, or by calling us at 250 590-5003.




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Physiotherapists are university trained clinicians with a thorough understanding of anatomy, pathology, biomechanics and exercise prescription. Our team will be able to assess the nature of your ailment, provide you with education, hands-on therapy, and customized exercises to help you decrease pain, restore movement and maximize function.

Most extended health plans partially or fully cover physiotherapy services. Please confirm with your insurance provider for the specifics of your medical plan.

No. Because physiotherapists are considered primary health care providers, you do not require a doctor’s referral; however, some extended health plans may require a referral for treatment coverage. Please review your medical insurance policy to see if this applies to you.

In the event you can not attend your scheduled appointment, we ask you provide us with at least 24-hour notice. In the event of a late cancellation or an unattended visit, patients may be assessed a $25 fee.

Motus Physiotherapy accepts ICBC claims.  Please be prepared to provide your claim number, date of accident and legal contact information (if applicable).

We are currently unable to accept Worksafe BC claims.

Yes, we offer assessment and treatment to RCMP members, and both active Canadian Forces members and Veterans. There is no fee,  as we are able to bill those organizations directly.

You can expect to be assessed and treated by an experienced, professional, and friendly physiotherapist who will work with you in a partnership to reach your therapy goals.

Due to the nature of the assessment and treatment, please wear non-restrictive clothing that will allow you to move comfortably.

Please arrive 10-15 minutes early for your first appointment, to allow time to complete the necessary paperwork. This will maximize the time available for your assessment and treatment. Please provide your CareCard (personal health number) and a doctor’s referral, if you have one. For ICBC claims, please also provide your claim number, date of accident and your case manager’s contact information.

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